Monday, August 21, 2017
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Oops There’s a Problem

Your transaction did not go through and here's what you can do

I’m sorry this happened, and don’t know how you got here.  Since you did, here are some options to get you your product –

1) Go back and try the transaction again.  Sometimes a number can be misread by the system and you get sent here.

2) Go to The Resources page and see if your product is there.  If you have a special link, the special price likely will not be there.  You’ll need to use the link you were sent in order to get the special price, or you can fill out a support ticket (see number 3).

You can look and see if you want.  Just click here to go directly to the Resources Page (It will open in a new window).

3) If those don’t work, you can create a support ticket.  Do not send any credit card or other financial information because the support desk links are not secure!  Just explain the problem and the support team will get back to you.  You can create a support ticket here

4) If those did not solve the problem, please let us know so we can fix it.  Just create a support desk ticket as in number 3, and remember not to share your numbers or financial information in that ticket.